1. Booking Confirmation

• All bookings are confirmed only after receiving customer details and approval.
• Customers must provide accurate pickup and drop information during booking.

2. Pricing & Payments

• Fares are based on distance, travel type, and service selection.
• Fixed prices will be shared before trip confirmation whenever applicable.
• Extra charges may apply for tolls, parking, or waiting time if mentioned earlier.

3. Cancellation Policy

• Customers may cancel rides before driver dispatch without extra charges.
• Late cancellations may include a minimal service fee depending on travel distance.

4. Waiting Time

• Drivers will wait for a reasonable time at the pickup location.
• Additional waiting charges may apply after the free waiting period.

5. Passenger Responsibilities

• Passengers must behave respectfully with drivers and maintain cleanliness inside the vehicle.
• Any damage caused by passengers may result in additional charges.

6. Safety & Conduct

• Drivers follow safe driving practices and traffic rules at all times.
• Illegal activities or unsafe behavior during the ride are strictly prohibited.

7. Luggage Policy

• Standard luggage is allowed based on vehicle capacity.
• Customers should inform in advance about extra or oversized luggage.

8. Delays & Uncontrollable Situations

• Traffic, weather conditions, or road issues may sometimes affect travel time.
• The company is not responsible for delays caused by external factors beyond control.

9. Third-Party Services

• Some services may be supported by partner drivers or service providers.
• Service quality standards will still be maintained for customer satisfaction.

10. Policy Changes

• Terms & Conditions may be updated anytime to improve service standards.
• Updated terms will be published on the official website.

11. Contact & Support

• For booking help or service-related questions, customers can contact our support team through the official website or phone number.